EDUCAUSE Annual Conference | Denver, CO
Tuesday, September 29
Times: 8:00am - 4:00pm
**Registration for the 2026 EDUCAUSE Annual Conference is required.
Beyond the Outage: Building Institutional Readiness for Instructional Continuity
Higher education institutions increasingly depend on complex digital ecosystems to support teaching and learning. Yet, recent events, including the Instructure data breach and platform disruption, have exposed a difficult reality - many institutions remain under-prepared for large scale instructional disruption. Instructional continuity is not a new challenge. Higher ed has navigated major disruptions before, most notably during the rapid transition to remote learning during the COVID-19 pandemic. These experiences have surfaced both institutional strengths and systemic vulnerabilities, yet many continuity conversations remain reactive, decentralized, or narrowly focused on technology operations rather than the broader teaching and learning ecosystem.
This one day, highly interactive experience emphasizes practical institutional strategy over abstract discussion. The summit brings together key stakeholders from cross-functional roles to frame instructional continuity as a shared institutional responsibility centered around a complex problem the sector continues to face.
By moving the conversation beyond incident response towards institutional readiness, participants will examine pressing questions facing colleges and universities today:
- Where are the greatest institutional risks, dependencies, and vulnerabilities in maintaining continuity of learning during disruption?
- What responsibilities do institutions, vendor partners, faculty, and leadership each hold around ensuring continuity of learning?
- How do decisions made during disruption shape faculty workload, student access and belonging, institutional trust, and the quality of the learning experience?
- What governance structures, communication strategies, and contingency planning models are needed now?
- How can institutions move from reactive response to durable readiness for disruptions that may be technological, operational, environmental, or policy related?
Whether institutions are just beginning these conversations or refining existing continuity plans, this summit is designed to help participants begin where they are today and build momentum for sustained cross campus collaboration.
Participants will return to their institution with practical ideas, peer-informed strategies, tools to help advance instructional continuity conversations and planning efforts at their own institutions, and a stronger peer network to support ongoing instructional continuity work.
By participating in this summit, attendees will be able to:
- Explore cross-functional approaches to instructional continuity planning that strengthen institutional readiness, communication, and coordination.
- Engage with peers across functional areas to examine institutional models, decision-making frameworks, and emerging practices that support resilient teaching and learning environments.
- Identify practical strategies to strengthen readiness and support sustainable instructional continuity during disruption.
- Develop actionable next steps for advancing institutional readiness within their own campus context.
Presenters
Agenda
7:30 – 8:30 a.m. | Breakfast
Join your fellow Summit attendees at an informal breakfast for a relaxed opportunity to grab a bite, connect with colleagues, and ease into the day’s conversations.
8:00– 8:30 a.m. | Summit Foundations: Grounding Instructional Continuity
Kim Arnold, Director, Teaching and Learning Community Program, EDUCAUSE
We’ll kick off the Summit by laying the groundwork for a day of learning, inspiration, and community solutioneering. We’ll establish a shared understanding of instructional continuity, surface key considerations for institutional readiness, and introduce the questions and challenges that will guide our work together throughout the day.
8:30 – 9:15 a.m. | Community Insight Panel: Learning Through Disruption
Tom Cavanagh, Vice Provost for Digital Learning, University of Central Florida
Allan Chen, Vice President for Institute Technology and CTO, California Institute of the Arts
Gloria Niles, Chief Academic Technology Innovation Officer, University of Hawaii System
Olena Zhadko, Interim University Executive Director of CUNY Online, CUNY
What can past disruptions teach us about preparing for the next one? Hear from higher education leaders who have navigated a range of disruptions as they share lessons learned, emerging practices, and challenges that remain. The conversation will explore what makes disruption uniquely complex for teaching and learning professionals, how institutions have responded, and what these experiences can teach us about moving from reactive response to proactive instructional continuity.
9:30 –10:00 a.m. | Activity: Collaboratively Mapping Disruption
Tom Cavanagh, Vice Provost for Digital Learning, University of Central Florida
Allan Chen, Vice President for Institute Technology and CTO, California Institute of the Arts
Gloria Niles, Chief Academic Technology Innovation Officer, University of Hawaii System
Olena Zhadko, Interim University Executive Director of CUNY Online, CUNY
Together we’ll explore what disruption looks like through a teaching and learning lens. We will identify common instructional continuity challenges and vulnerabilities, consider which elements are uniquely relevant to teaching and learning, and compare experiences across institutional contexts. Together, this work will begin to build a shared map of the challenges institutions need to anticipate and address as they strengthen instructional resilience.
10:00–10:15 a.m. | Break
10:15–11:10 a.m. | Community Insight Panel: Preparing and Supporting Faculty and Students
Chad Fulton, Associate Director Center for Teaching and Learning, University of Texas at Austin
Josie Miliken, Dean of Distance Education, Pima County Community College
Salina Randall, Associate Director of Strategic Communication and Learning Analytics, University of West Florida
How can institutions better prepare faculty and students to navigate disruption before it happens? This panel will explore what proactive instructional continuity looks like from both the faculty and student perspectives. Panelists will consider faculty and student expectations, specifically exploring resources and support necessary to support needs during disruption.
11:10–11:30 a.m. | Activity: Closing the Readiness Gap
Chad Fulton, Associate Director Center for Teaching and Learning, University of Texas at Austin
Josie Miliken, Dean of Distance Education, Pima County Community College
Salina Randall, Associate Director of Strategic Communication and Learning Analytics, University of West Florida
Together, we will identify what faculty and students need in order to successfully navigate disruption. We’ll distinguish between faculty and student needs, surface common gaps, and explore tactics for addressing them. From there, we’ll identify practical actions institutions can take to move beyond reactive response and build a culture of shared readiness.
11:30 a.m.–12:30 p.m. | Lunch and Research Brief
Marlena Brown, Senior Research Analyst, Gartner Inc.
12:30–1:50 p.m. | Community Inspirations: Sparking Solutions
Sean Hauze, Chief Operating Officer, San Diego State University
Isaac Makin, Communications Chief, Utah Valley University
Stephanie Moore, Assistant Professor, University of New Mexico
Bethany Smith, Director of Instructional Support and Training, North Carolina State University
It’s time to move from challenges to possibilities. In this series of inspiration talks, higher education leaders will share real–world experiences, lessons learned, and practical approaches to strengthening instructional continuity. Hear how institutions are proactively planning for teaching and learning needs, developing communication strategies for times of disruption, and building resilient digital ecosystems. Each talk will offer concrete ideas and fresh perspectives designed to spark thinking, providing fuel for the collaborative solutioneering that follows.
1:50–2:05 p.m. | Break
2:05–3:35 p.m. | Activity: Community Solutioneering
Drawing on ideas and insights surfaced throughout the day, participants will rotate through three rounds of collaborative solutioneering focused on key dimensions of instructional continuity. Choose where you can contribute, learn from different perspectives, and work alongside speakers and fellow participants to explore challenges, exchange approaches, and develop practical solutions. Along the way, we will be building community resources as well as developing next steps to take back your institution.
3:35–4:00 p.m. | Summit Closing: Reflect and Commit
Tom Cavanagh, Vice Provost for Digital Learning, University of Central Florida
Allan Chen, Vice President for Institute Technology and CTO, California Institute of the Arts
Gloria Niles, Chief Academic Technology Innovation Officer, University of Hawaii System
Olena Zhadko, Interim University Executive Director of CUNY Online, CUNY
Take an opportunity to reflect on the day’s learning and commit to what comes next. Participants will consider how they can carry insights and ideas back to their own institutions while also identifying the challenges and opportunities that require continued attention and collective action across the higher education community. We’ll end with parting perspectives from some of our panelists.
How to Register
In order to participate in the EDUCAUSE Teaching and Learning Summit, you’ll need to add it as an additional item as part of your 2026 EDUCAUSE Annual Conference registration.
- Go to the EDUCAUSE Registration page and click on the red “Register Now” button to register for the conference.
- On the Registration page select FC – Full Conference
- On the Preconference Programming page add the EDUCAUSE Teaching and Learning Summit.
- Complete your registration and join us in Denver.