Lightning Round Session: Leading and Partnering Across the Institution

Tuesday, October 15 | 2:15PM–3:00PM CT | W183bc, Level 1
Session Type: Breakout Session
Delivery Format: Lightning Round
This lightning round will pack as much information into one session as possible. Hear succinct, engaging presentations on a variety of topics. Each will be 10 minutes long, with a Q&A at the end of the session.

Lightning Round 1: Organizational Silos: Don't Break Them, Connect Them

Organizational silos are not your institution's enemy—being disconnected is! The key is connecting silos, rather than fruitlessly working to break them down. By using enterprise service management at Lone Star College, we effectively united what had previously been seen as isolated silos and transformed them into high-performing units.

Outcomes: Understand the function and benefits of organizational silos * Understand the principles and benefits of connecting organizational silos * Identify how examples shared by both the presenters and others can benefit and be used within your own organization

Presenters: Maria Croft, Butch Juelg, Jeremy Simons (Lone Star College System)

Lightning Round 2: Organizational Change: Not a Perfect Science

This interactive presentation offers one university's journey from a significantly distributed IT service organization to an entirely new organizational structure. We will share challenges, tools, and successes and discuss our approach to redesigning the IT organization, actively engaging key sponsors and the campus community, and navigating change.

Outcomes: Identify shared challenges and innovative solutions to IT service delivery and organization change * Understand the skills, behaviors, and competencies needed to successfully manage IT culture and organization change * Identify how the process, techniques, and design ideas we employed can be applied to your institution

Presenters: Mike Carlin (University of North Carolina, Charlotte), Tucker Cutter (BerryDunn)

Lightning Round 3: Journeys to Cultivate a "One IT" Culture

How do you create, sustain, and reenergize a "one IT" model across a distributed campus? Join us for an interactive session about how we've built community across our campuses—from engaging our communities, to piloting and implementing programs, to adapting along the way—and brainstorm new ideas for strengthening your own IT community.

Outcomes: Learn how to organize a community program to build relationships, develop skills, and encourage innovation across technology units on your campus * Explore the benefits, outcomes, and challenges of implementing these programs * Determine a starting point to help refresh your campus vision

Presenters: Cathleen Curley, Jennifer Herron and Stefanie Horvath (University of Michigan-Ann Arbor); James Dudek (University of California, Berkeley)


  • Mike Carlin

    Vice Chancellor for OneIT & CIO, University of North Carolina, Charlotte
  • Maria Croft

    Director, Contact Center, Lone Star College System
  • Cathy Curley

    Chief Information Officer, College of Literature, Science and Arts, University of Michigan-Ann Arbor
  • Tucker Cutter

    Senior Manager, BerryDunn
  • James Dudek

    Senior Organizational Strategist, University of California, Berkeley
  • Butch Juelg

    Sr. Associate Vice Chancellor, Technology Services, Lone Star College System
  • Jeremy Simons

    Director, Campus Technology Services, Lone Star College System

Resources & Downloads

  • Journeys to Cultivate a One IT Culture

    Updated on 11/26/2019
  • Educational Silos Dont Break them Connect them

    Updated on 11/26/2019