Milton Garcia
Technical Trainer,
American University
Breaking Down Silos to Foster a Culture of Service
Wednesday, October 26, 2022 | 10:15AM–11:00AM MT | Board 307, Poster Area, Exhibit Hall B-E
Session Type:
Poster Session
Delivery Format:
Poster Session
American University's adoption of ServiceNow for enterprise service management has led to transformational change in our service culture. With vision and a comprehensive platform adoption strategy, AU demonstrates proven success in empowering the community through self-service and automation. As a result, AU has advanced efforts to improve the student experience with a central user-friendly support portal and increased staff effectiveness, allowing attention to be refocused on higher value work.