But How Do You Know It Is Fixed? Leadership Skills to Resolve Complex Issues Across the Institution

Thursday, October 27 | 10:15AM–11:00AM MT | Board 107, Poster Area, Exhibit Hall B-E
Session Type: Poster Session
Delivery Format: Poster Session
When working on fixing a complex IT problem that spans the organization, do you ever feel like you get stuck? Or feel like if only the vendor/peer/campus partner would respond in a more helpful manner, things would just work? This session covers strategies for leading a cross-functional team to troubleshoot complex problems, useful troubleshooting techniques, and ways to move forward when next steps are unclear.


  • Dave Long

    Director, Instructional Services, The University of Iowa