But How Do You Know It Is Fixed? Leadership Skills to Resolve Complex Issues Across the Institution

When working on fixing a complex IT problem that spans the organization, do you ever feel like you get stuck? Or feel like if only the vendor/peer/campus partner would respond in a more helpful manner, things would just work? This session covers strategies for leading a cross-functional team to troubleshoot complex problems, useful troubleshooting techniques, and ways to move forward when next steps are unclear.