From Chaotic to Proactive: WCU's Digital Transformation through ServiceNow ITSM

Wednesday, October 26, 2022 | 10:15AM–11:00AM MT | Board 214, Poster Area, Exhibit Hall B-E
Session Type: Poster Session
Delivery Format: Poster Session

This poster illustrates the story of West Chester University's journey from a chaotic IT help desk to a proactive, user-centric, and forward-thinking IT service desk. Learn the strategies used to successfully implement ServiceNow ITSM, gain trust with stakeholders, make meaningful decisions with reliable data, and achieve remarkable results.

Presenters

  • Paul Gargiulo

    Director, EdTech & User Services, West Chester University of Pennsylvania