Going 3 for 3: How CSU Global Supports Staff, Drives Enrollment, and Saves Money with AI Student Engagement

Thursday, October 27 | 8:00AM–8:45AM MT | Meeting Room 503-504
Session Type: Industry Led
Delivery Format: Presentation/Panel Session

Learn how Colorado State University (CSU) Global provides a consistent student experience with two-way, AI-powered texting, AI-powered chatbots, and AI-supported live chat. Key takeaways will include practical tips for effective chatbot management, integrations with multiple university systems and resources, personalization to enable greater self-service, and use of timely outbound SMS communications.


  • Kelley Bradder

    VP of Implementation and Product Support, Ocelot
  • Jerid Counterman

    Director of Student Experience, Colorado State University-Global Campus