Playing a Symphony without an Orchestra? Implementing and Maintaining ITSM with Little to no Dedicated ITSM Staff
Wesleyan and Bentley University have implemented ITSM with tools designed for large markets. ITSM processes and the tools that support them assume the presence of roles that don't exist in most small to mid-size institutions.—Yet ITSM has value regardless of organization size. These two institutions will share their journeys and how they have effectively matured their organizations.
IT Service Management Administrator, Bentley University
Dan SheehanDirector of Client Services, Bentley University
Karen WarrenAssociate Vice President for Information Technology, Wesleyan University