Playing a Symphony without an Orchestra? Implementing and Maintaining ITSM with Little to no Dedicated ITSM Staff

Wednesday, October 26, 2022 | 8:00AM–8:45AM MT | Mile High Ballroom 2A3A, Ballroom Level
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session

Wesleyan and Bentley University have implemented ITSM with tools designed for large markets. ITSM processes and the tools that support them assume the presence of roles that don't exist in most small to mid-size institutions.—Yet ITSM has value regardless of organization size. These two institutions will share their journeys and how they have effectively matured their organizations.

Presenters

  • Sarah Murray

    Senior Manager, Business Solutions and Process Improvement, Bentley University

  • Dan Sheehan

  • Karen Warren

    Associate Vice President for Information Technology, Wesleyan University

Resources & Downloads

  • Implementing and Maintaining ITSM with Little to No Dedicated ITSM Staff

    Updated on 6/14/2026