Turning Analytics into Action Items: How to Use Touchpoint Analysis to Transform the Student Experience (separate registration is required)

Tuesday, October 25 | 8:30AM–11:30AM MT | Mile High Ballroom 2A3A, Ballroom Level
Session Type: Industry Led
Delivery Format: Preconference Workshop Session

Learn about a practical framework for mapping the student journey—from aspiration to graduation—as a mechanism for developing actionable touchpoint analytics in partnership with IT’s enrollment and student success peers. You will complete journey-mapping exercises and draft action plans to accelerate workstreams aimed at transforming the student experience.


  • John Fritz

    Assoc. VP, Instructional Technology, University of Maryland, Baltimore County
  • Mike Gosz

    Vice President for Data Analytics, Illinois Institute of Technology
  • Jason Paluck

    Enterprise Architect, University of Maryland, Baltimore County
  • Danielle Rowdy

    Leader, US Higher Education Strategy, Amazon Web Services
  • Kristi Wellington Baker

    Higher Education BDM, Amazon Web Services

Resources & Downloads

  • AWS_EducauseWorkshop_Turning Data into action items_FINAL

    Updated on 11/3/2022
  • EDUCAUSE 2022 Preconference workshop Chalk Talk

    Updated on 11/3/2022
  • HED_EDUCAUSE_WS_StudentAnalytics

    Updated on 11/3/2022