John Fritz
Assoc. VP, Instructional Technology,
University of Maryland, Baltimore County
Turning Analytics into Action Items: How to Use Touchpoint Analysis to Transform the Student Experience (separate registration is required)
Tuesday, October 25 | 8:30AM–11:30AM MT | Mile High Ballroom 2A3A, Ballroom Level
Session Type:
Industry Led
Delivery Format:
Preconference Workshop Session
Learn about a practical framework for mapping the student journey—from aspiration to graduation—as a mechanism for developing actionable touchpoint analytics in partnership with IT’s enrollment and student success peers. You will complete journey-mapping exercises and draft action plans to accelerate workstreams aimed at transforming the student experience.
Presenters
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Mike Gosz
Vice President for Data Analytics, Illinois Institute of Technology -
Jason Paluck
Enterprise Architect, University of Maryland, Baltimore County -
Danielle Rowdy
Leader, US Higher Education Strategy, Amazon Web Services -
Kristi Wellington Baker
Higher Education BDM, Amazon Web Services