Beyond the Dashboard: Why AI's Biggest ROI in Higher Ed Is People, Not Just Productivity

Friday, October 02, 2026 | 8:00AM–8:45AM MT
Session Type: Breakout Session
Delivery Format: Industry Insights Session
For CIOs, the AI conversation often stops at the dashboard—hours saved, tickets closed. But the institutions seeing real transformation treat AI as a cultural shift, not just an efficiency deployment. In this session, we’ll unpack what's actually happening inside IT organizations as AI reshapes roles and workflows, and how to turn efficiency gains into strategic capacity for the institution's real mission: student success and workforce readiness.

Presenters

  • Hamsa Bastani

    Associate Professor, University of Pennsylvania

  • Jennifer Burns

    Associate VP Information Technology, The University of British Columbia

  • Sam Singhal

    Sr. Director, Product Management, Student, Workday