Beyond the Tool: Building the People, Support, and Skills Behind AI Success

Thursday, October 01, 2026 | 3:15PM–4:15PM MT
Session Type: Poster Session
Delivery Format: Poster Session
Most institutions have AI tools, but far fewer have an enterprise strategy to ensure their people can use them well and know where to go for help. This session presents a comprehensive training and support model—intentionally designed to address the foundational processes often overlooked in rapid AI deployment—that moves institutions toward sustainable, genuine workforce readiness.

Presenters

  • Glenna Emel

    Senior Manager for IT Service Desk and Call Centers, The Pennsylvania State University

  • Kim Heckman

    Learning Design Manager, The Pennsylvania State University

  • Penny Hockenberry

    IT Manager, The Pennsylvania State University