Beyond Tickets: Building a Unified, Connected Service Experience

Thursday, October 01, 2026 | 3:15PM–4:15PM MT
Session Type: Poster Session
Delivery Format: Poster Session
Creating an effective service experience goes beyond simply replacing systems; it requires rethinking how people access help, information, and services. This session shares our journey to consolidate a fragmented set of tools, including ServiceNow, SchoolDude, and various project management systems, to TeamDynamix, a unified platform. Discover how this transition reshaped service delivery and what we learned along the way, creating simpler requests, smoother workflows, and better visibility across campus in support of a more sustainable, cost-effective operating model.

Presenters

  • Gina Doherty

    Executive Director, Information Technology Experience & Engagement, Suffolk University