Breaking Silos: The i2 Model for Turning Campus Feedback into Institutional Impact

Friday, October 02, 2026 | 8:00AM–8:45AM MT
Session Type: Breakout Session
Delivery Format: Panel Session
Most campus feedback never leads to visible change—it gets lost in silos, systems, or slow processes. In this interactive panel discussion, the cross-functional team behind i2: Input to Impact shares how IT, business operations, campus technology, and strategic communications partnered to create a system-wide collaboration model that turns student and employee feedback into tangible improvements across their campuses. Panelists will discuss how their collaboration transformed feedback into visible action, built sustainable processes, and created a repeatable model that other institutions can adapt.

Presenters

  • Maria Croft

    Director, IT Service Delivery, Lone Star College System

  • Janet Flores

    Director of Communications and Marketing, Operations, Lone Star College System

  • Cassie Marquez

    Business Operations Professional, Lone Star College System

  • Jennifer Mendez

    Analyst II, Information Analyst and Communications Admininstrator, Lone Star College System

  • Randy Sparks

    Director, Campus Technology Services, Lone Star College-Tomball