Breaking Silos: The i2 Model for Turning Campus Feedback into Institutional Impact

Friday, October 02, 2026 | 8:00AM–8:45AM MT
Session Type: Breakout Session
Delivery Format: Panel Session
Most campus feedback never leads to visible change—it gets lost in silos, systems, or slow processes. In this executive panel, leaders share how i2: Input to Impact, a system-wide collaboration model, connects IT, facilities, and operations to turn feedback into tangible improvements, along with practical strategies for breaking down silos, aligning teams, and creating measurable impact on learning and work environments.

Presenters

  • Maria Croft

    Director, Contact Center, Lone Star College System

  • Janet Flores

    Director of Communications and Marketing, Operations, Lone Star College System

  • Cassie Marquez

    Business Operations Professional, Lone Star College System

  • Jennifer Mendez

    Analyst II, Information Analyst and Communications Admininstrator, Lone Star College System

  • Randy Sparks

    Director, Campus Technology Services, Lone Star College-Tomball