Building the AI Support Ecosystem: Connecting Strategy, Practice, and Culture across Campus

Thursday, October 01, 2026 | 4:15PM–5:00PM MT
Session Type: Breakout Session
Delivery Format: Presentation
As AI moves from experimentation to everyday work in higher education, the next challenge is not adoption. It is coordination. How do you support AI consistently across units with very different cultures, disciplines, and levels of readiness? This session shares how one research university built a distributed AI support ecosystem connecting central IT, its largest academic divisions (sciences, social sciences, humanities, and engineering), a residential college, and a research library. Each presenter reveals what worked, what didn’t, and how cross-unit coordination accelerated progress that isolated efforts could not. Attendees will leave with a maturity model to assess their institution’s AI support readiness and a design canvas for mapping roles, gaps, and next steps.

Presenters

  • Darice Corey

    Senior Director, Web and IT Planning, Yale College, Yale University

  • Dale Hendrickson

    Senior Director, Information Technology, Yale University

  • Ge Yan

    Associate CIO, Yale University