Built with Institutions: How Three Campuses Built AI on Their Own Terms

Most institutions have invested in AI and established the necessary infrastructure, yet coordinated implementation remains limited. Faculty, staff, and students often choose easily accessible consumer AI tools over approved options, leaving CIOs responsible for unseen risks and strategies that are not implemented in practice. This panel features IT and academic leaders from three institutions who proactively addressed adoption by building solutions. Each used Superhuman Go, an AI infrastructure platform informed by Grammarly's 16 years of experience in higher education, to integrate AI into daily workflows. Indian River State College developed an AI Fluency agent to ensure campus-wide AI readiness. New Mexico State University created a marketing agent to support internal communications teams. St. John's University introduced a campus life agent to help students transition into academic life. Despite their differences, all three institutions found that governed AI is adopted when it integrates with existing workflows and supports each group's specific needs. Join this candid discussion to learn what each institution built, the challenges they encountered, and their advice for CIOs.