Embedding AI Assistants to Improve Back Office Processes

Wednesday, September 30, 2026 | 4:30PM–5:30PM MT
Session Type: Poster Session
Delivery Format: Poster Session
Most higher ed workflows are paper-based, resulting in high-volume, high-stakes processes where unclear communication can cause delays, errors, and frustration for both staff and faculty. Learn how two institutions integrated AI into key friction points to improve clarity, reduce cognitive load for staff, and maintain full human control over content. This session reframes AI adoption as a people-centered strategy for generating faster approvals, fewer errors, reduced rework, and improved transparency for all stakeholders. Participants will leave with practical insights into where AI can add value inside existing processes, how to implement it responsibly, and how to balance efficiency with trust in enterprise workflows.

Presenters

  • Lisa Kraus

    Director of Enterprise Applications Services, Anne Arundel Community College

  • Adam Miller

    Senior Technical Solutions Marketing Manager, Ellucian

  • Shailesh Shenoy

    Assistant Dean for Information Technology, Albert Einstein College of Medicine