Execution IS Innovation: Building Service-Centric Resilience on a Lean Foundation

Implementing IT Service Continuity Management (ITSCM) is often viewed as a complex technical burden, but in a lean environment, the most powerful innovation is disciplined governance. This session details a strategic journey to transform technical "disaster recovery" into a recognized service-centric governance capability. We focus on Phase 1: Foundations & Governance—establishing institutional "muscle memory" through a "Foundational Toolkit" of charters, templates, and tiering models before engaging broader operational teams.True innovation isn’t a new tool; it’s the clarity of a leadership-backed framework that ensures mission-critical services remain resilient when it matters most