From a Multi-Campus Strategy to Operational Reality: What It Takes to Make a Rollout Work

Thursday, October 01, 2026 | 4:15PM–5:00PM MT
Session Type: Breakout Session
Delivery Format: Industry Insights Session
Large-scale multi-campus implementations rarely go as planned. In this session, employees from the UMass System and Softdocs Inc. will share how they adapted a system-wide rollout in real time—shifting from a single launch to a phased approach—and what it takes to maintain momentum, support adoption, and navigate complexity across diverse institutions.

Presenters

  • Lori Halligan

    Senior Account Executive, Softdocs Inc

  • Shawn Skelly

    Associate CIO, Enterprise Applications and Digital Transformation, University of Massachusetts Central Office