From Chaos to Clarity: A Practical Framework for Business Process Improvement in Higher Ed IT

Wednesday, September 30, 2026 | 9:30AM–10:30AM MT
Session Type: Poster Session
Delivery Format: Poster Session
Many institutions struggle to untangle inefficient, poorly defined business processes that slow progress and frustrate stakeholders. This poster presents a practical, repeatable Business Process Improvement (BPI) framework that helps shift conversations from technology solutions to clearly defined business problems and outcomes.

Presenters

  • Christopher Giles

    Senior IT Strategic Communications and Training Manager, Harvard University

  • Michael Humphrys

    Director, IT Strategy & Innovation, Harvard University