From Chatbot to Personal Assistant: Rethinking Student Support with AI

Thursday, October 01, 2026 | 4:15PM–4:45PM MT
Session Type: Breakout Session
Delivery Format: Presentation
Higher education institutions have invested in chatbots, portals, and websites. Too often, these systems remain disconnected and impersonal. What if your chatbot was a personal assistant that would know about a student before they even ask a question? This session explores the shift from anonymous, transactional support to a connected, identity-aware AI experience that leverages institutional systems to deliver personalized answers in real time. Discover how integrating web content, portal engagement, and in-house AI development creates a more intuitive and responsive student experience.

Presenters

  • Michael Casadonte

    Director of Digital Transformation, California State University, San Bernardino