MaryAnn Santos
Learning Management System Specialist,
University of Maryland
Right Message. Right Moment. Real Impact
Thursday, October 01, 2026 | 3:15PM–4:15PM MT
Session Type:
Poster Session
Delivery Format:
Poster Session
This session explores how the University of Maryland transformed in-app messaging in Canvas from broad communication to targeted engagement using a year of LMS data. By aligning timing, audience, and message design with intent, we improved user experience, reduced fatigue, and increased meaningful engagement.