Beyond 911 Checklists: Making 911 Call Management Part of an Overall Campus Safety Plan

New communication technologies and new 911 regulations have organizations including higher education wrestling with 911 call compliance. Ensuring E911 compliance requires careful attention to a host of details across multiple systems and processes before automation requirements can be met. Using Occupational Health and Safety processes to plan compliance can fill in the blanks and make your organization both compliant and safer. In this session, our panel will provide a practical, nuts-and-bolts-level presentation addressing E911 implementation challenges based on real-world comprehensive procedural (and physical) audits at higher education campuses. The detailed discussion will include an overview of obstacles encountered while surveying the campuses on foot to assess 911 dispatchable location compliance. The lessons learned will provide insight on how to solve problems such as shared switch locations, wireless access point location data, and business processes for moves, adds, and changes work to keep location data current. This session is a must for any organization contemplating 911 for multi-location and/or campus environments.