Leadership Lessons for Human-Centered ERP Implementation and Other Large-Scale Digital Transitions

Wednesday, October 23, 2024 | 1:45PM–2:30PM CT | Meeting Room 207, Second Level
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session
Enterprise Resource Planning (ERP) transitions often focus solely on technical aspects of implementation and success criteria, overlooking the human dimension of these monumental undertakings. However, neglecting the well-being of individuals during these transitions can lead to significant setbacks?for the people and the project. This panel discussion highlights the critical importance of prioritizing people in ERP transitions. We delve into the impact of change, emphasizing the need for empathy, communication, and support throughout the process. Drawing on the diverse experiences of panelists as case studies, we explore strategies for fostering a culture of care in these challenging projects, including transparent communication, proactive change management, and empathic leadership. By placing people at the center of ERP transitions, organizations can cultivate a healthy organizational culture that prioritizes relationships, inclusive excellence, and well-being while delivering successful institutional outcomes.

Presenters

  • Brandon Bernier

    Vice President IT & Chief Information Officer, Colorado State University

  • Shannon Dunn

    Director of Strategic Team Operations, Vantage Technology Consulting Group

  • Barron Koralesky

    Chief Information Officer, Williams College

  • Sowmya Shankar

    Integrations Development Team Lead, University of Wisconsin-Madison

  • Sherri Yerk-Zwickl

    VP and CIO, Campbell University